I took some advice from MobileOrchard.com and added a feedback section to MFL Platinum 2011, and in just a few days it has made a big difference.
The app has been downloaded ~7000 times to date, and I've received about 20 reviews. Until recently, most of the reviews came from folks that had run into bugs in the app. Since the new release, which came out two days ago, the app has received 7 positive reviews.
The app has been downloaded ~7000 times to date, and I've received about 20 reviews. Until recently, most of the reviews came from folks that had run into bugs in the app. Since the new release, which came out two days ago, the app has received 7 positive reviews.
While I encourage feedback of any time, most one-star reviews don't help make the app better. The short description that accompanies the review usually doesn't help me find the underlying issue. The reviews are also one-way communications and don't allow for following up with a user, which is invaluable when troubleshooting. Not to mention, the one-star reviews are a bit demotivating over time.
I love working on this app and I'm driven to make sure it works well for every user. By encouraging users to send support-level feedback via my support form, I'm able to help them directly. And by gently asking happy users to "Send Thanks", I'm able to increase positive reviews for the app on iTunes.
I love working on this app and I'm driven to make sure it works well for every user. By encouraging users to send support-level feedback via my support form, I'm able to help them directly. And by gently asking happy users to "Send Thanks", I'm able to increase positive reviews for the app on iTunes.
Thank you to all that have sent in reviews. They provide a lot of motivation to keep working hard on new features for